At Axone Infotech, we strive to provide exceptional website development services that meet your business needs and expectations. Please read our Refund and Returns Policy carefully to understand the terms and conditions related to your project.

1. General Terms

We value our clients and aim to ensure that you are satisfied with our services. However, due to the nature of custom website development, refunds are generally not offered once a project has been started or completed. This policy applies to all our website development services unless otherwise stated in specific contracts or agreements.

2 Use of Website

All content on this website, including text, images, and multimedia, is provided solely for your personal, non-commercial use. Any unauthorized copying, distribution, modification, or use of this content without prior permission is strictly prohibited. Users are expected to use the website in a manner consistent with applicable laws and regulations. Malicious activities such as hacking, introducing viruses, or attempting to disrupt the functionality of the website are strictly forbidden and may result in legal action.

3. Intellectual Property

The designs, logos, trademarks, and other intellectual property displayed on https://auratouch.in/ are the exclusive property of auratouch.in use of this intellectual property in any form is prohibited and may result in legal action.

4. Orders and Payments

By placing an order, you agree that the information provided, such as your name, address, and payment details, is accurate and up-to-date. We accept multiple payment methods for your convenience, including credit/debit cards, UPI, and online wallets. All orders are processed only after successful payment completion. Any attempt to provide fraudulent information or misuse payment systems will result in order cancellation and potential legal action.

5 Limitation of Liability

While we strive to ensure a seamless shopping experience, auratouch.in are not liable for indirect, incidental, or consequential damages resulting from the use of our website or products. This includes, but is not limited to, loss of data, revenue, or profits arising from website errors, product misuse, or third-party service interruptions.

6. Refund Eligibility

Refunds may be considered under the following circumstances:

• Non-Delivery of Service: If we are unable to deliver the website development service within the agreed-upon timeline and without prior communication of delays, you may be eligible for a partial refund.
• Project Cancellation Before Work Begins: If you decide to cancel the project before any work has begun, you may receive a full refund of any payments made, minus any administrative fees.
• Defective or Incomplete Work: If there are significant issues with the website that prevent it from being used or accessed as promised in the agreement, we will work to resolve the issue. If the issue cannot be resolved to your satisfaction, you may be eligible for a partial refund.
• if refund is approved in any circumstances then it will be credited with 7 working days to the original payment methods.

7. No Refund Policy

• Completed Projects: Once the project has been completed and delivered, we do not offer refunds. We recommend reviewing your requirements and providing all necessary details before the project commences to avoid dissatisfaction.
• Custom Features and Development: As website development involves custom work, refunds are not available for specific features or work already completed and approved by the client.
• Ongoing Support: Refunds are not provided for ongoing support or maintenance services, as these services are provided on a monthly or contractual basis.

8. Revision Policy

We offer 5 rounds of revisions during the design and development process. Once the final website is delivered and approved by the client, no further revisions will be made without additional charges.

9. Disputes

If you have concerns regarding our refund and return policy or wish to discuss a dispute, please reach out to us directly. We are committed to resolving any issues in a fair and timely manner.

10. Contact Us

For any questions, concerns, or clarifications, please feel free to reach out to us at ankit.in1184@gmail.com. We value your feedback and strive to address your queries promptly.